Payment Policy
Guidelines for consultation fees, secure payments, and refund protocols at KEM Healthcare and Consulting Ltd.
Methods of Payment
Secure Checkout: We use Stripe for all credit/debit card transactions, ensuring PCI-compliant security.
Bank Transfer: For consultation and care service invoices, BACS transfers are accepted via the details provided on your invoice.
Refunds & Cancellations
Consultations: Cancellations made 48 hours prior to the session are eligible for a full refund or rescheduling.
Care Services: Fees for agreed care packages follow the terms set out in your service agreement. Please contact us for queries.
Invoicing & VAT
Invoices are generated automatically upon booking or service agreement. Unless otherwise stated, all pricing displayed is subject to VAT at the prevailing UK rate (currently 20%). Valid VAT receipts are provided for all transactions.
Payment Questions
For payment support or billing enquiries, please email admin.support@kemhealthcare.co.uk or call +44 1634 972566.